Terms & privacy

Terms of sale

These terms apply when you buy from Cloudora Studio (“we”, “us”) via this website. By checking the box at checkout and completing payment, you agree to these terms.

What you are buying. Every item is a custom, made-to-order creative or print service. Prices are fixed at checkout in EUR. What is included (revisions, file types, quantities) is what is described on the menu and product pages for that item.

How orders work. Payment is taken at checkout through Stripe. Work starts after payment and once we have what we need from you (brief, text, logos, print files, etc.) by email, WhatsApp, or upload. If you do not send required information within 14 days, we may pause or cancel the order without a refund.

Timelines. Delivery times depend on the service and our queue. We will communicate by email or WhatsApp. Delays caused by late replies, missing files, or change requests outside your included revisions are not our responsibility.

No refunds

All sales are final. Because every order is custom work created for you, we do not offer refunds once payment is made — including if you change your mind, no longer need the work, or fail to send a brief or files.

When work has started, your payment cannot be reversed. “Started” means we have begun production, design, editing, print preparation, or substantial communication on your project — not only when a first draft is sent.

EU withdrawal right. If you are a consumer in the European Union, you normally have a 14-day right to cancel distance contracts. That right does not apply to custom-made or personalised goods and services made to your specification, which is what we sell. By placing an order, you request immediate performance of custom work and acknowledge that the withdrawal right does not apply once we begin your order.

If we cannot complete your order due to our fault (for example we cancel the project entirely), we will offer a full refund for that order. Chargebacks or payment disputes without contacting us first may be contested with Stripe using these terms and our records.

Revisions & scope

Unless stated otherwise on the menu, design items include two revision rounds on the agreed direction. A revision adjusts the work we already produced — not a new concept, new style, or new scope.

Extra concepts, extra pages, rush delivery, or work outside your order must be purchased as a new item or separate quote. We are not obliged to continue work beyond what you paid for.

Your responsibilities

You must provide accurate information (names, spelling, colours, dimensions, contact details). You are responsible for checking proofs and approvals before print or final delivery.

You confirm that any content, images, fonts, or files you supply are yours to use or that you have permission. You will not ask us to create anything unlawful, infringing, defamatory, or misleading. You indemnify us against claims arising from material you provided or instructions you gave.

For print orders, you are responsible for print-ready files and approving that they meet your needs. We are not liable for errors in client-supplied artwork (typos, low resolution, wrong bleed, etc.) once you approved production or we printed what you supplied.

Intellectual property

When your order is paid in full and delivered, you receive the usage rights needed for normal business use of the final deliverables for that project, unless we agree otherwise in writing.

We keep ownership of our pre-existing templates, tools, methods, and generic elements until full payment. We may display completed work in our portfolio, website, and social media unless you object in writing before delivery.

Third-party assets (stock, fonts, plugins) may require your own licence. We will tell you when that applies.

Print & shipping

Physical products are shipped to the address collected by Stripe at checkout. Shipping is charged at checkout based on the country you select. Risk passes to you on delivery to the carrier. Lost or delayed parcels must be reported promptly so we can help you with the carrier.

Liability

We provide creative services with reasonable skill and care. We do not guarantee specific business results (sales, rankings, followers, or revenue) from design, websites, or video work.

To the fullest extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid us for that order. We are not liable for indirect, consequential, or lost-profit damages, or for problems caused by your materials, third parties, hosting, or tools outside our control.

Nothing in these terms limits liability that cannot be limited under mandatory consumer law.

Disputes & law

Contact us first at cloudoracards@gmail.com or WhatsApp so we can try to resolve any issue. These terms are governed by the laws of the Netherlands. Courts in the Netherlands have jurisdiction, without prejudice to mandatory consumer protections in your country of residence if you are an EU consumer.

If any part of these terms is invalid, the rest still applies.

Privacy

Payments are processed by Stripe. We do not store your card number on this site. Order-related data (email, items purchased, shipping details) may appear in Stripe and in our order records after payment.

Your cart is stored locally in your browser. Files you upload after payment are stored securely for fulfilling your order. You may contact us to ask about or request deletion of personal data related to your order, subject to legal retention needs.

Contact cloudoracards@gmail.com for privacy questions.